Museum Toolbox.
Frameworks, worksheets, and planning tools used in real museum projects, from community assessment through opening day.
Each tool is designed to be immediately useful: download it, adapt it, and use it with your team, board, or stakeholders.
The templates.
- Empathy Mapping Worksheet
- Visitor Persona Template
- Audience Segmentation Matrix
- Service Design Blueprint
- Visitor Journey Map Template
- System Mapping Framework
- Content Mapping Grid
- Stakeholder Mapping Canvas
- Visitor Value Proposition Canvas
- Museum Context Map
The Toolbox is for readers of the book. Send a note with your name and institution, and I'll send it to you.
Six kinds of tools.
Visitor Experience Frameworks
Pre-visit, in-person, and post-visit tools and templates.
Journey & Empathy Maps
Visual tools for understanding visitor motivations and behaviors.
Planning & Design Tools
Feasibility, master planning, and exhibition design frameworks.
Community Engagement
Stakeholder mapping, community assessment, and audience research.
Operations Checklists
Daily, weekly, and seasonal visitor experience checklists.
Museum Vitality Index
A 0–100 scoring framework normalized for institutional size.
Every museum begins with a conversation.
One hour. No cost. No obligation. Tell me where you are and what you're trying to build.